Terms of Service

As the core apparel brand carefully built by Yichun Kuobin E-commerce Co., Ltd., Codylink has always centered on consumers' needs since its establishment. Relying on the company's operational experience and resource advantages in the e-commerce field, it focuses on providing high-quality apparel products such as sweaters, tops, shirts, and pants to consumers around the world. To ensure that every consumer enjoys a high-quality and smooth experience throughout the entire shopping process, we have formulated the following comprehensive and detailed service policy based on the characteristics of our global shipping service. This policy covers key links including order processing, logistics and distribution, and after-sales support, allowing you to safely enjoy the apparel consumption service brought by Codylink no matter where you are in the world.​
I. Order Processing Service​
  1. After you submit an order on the official Codylink website (www.codylink.com), the system will immediately generate an exclusive order number, through which you can check the order status at any time. Our staff will review the order information within 24 hours, including product inventory, completeness of the delivery address, and validity of payment information. If the order information is correct and the product is in stock, the order will immediately enter the stock preparation stage after passing the review; if there are issues with the order such as incomplete delivery address or temporary out-of-stock of the product, we will promptly contact you via email (customer@codylink.com) or phone (+86-13009657817) to help you complete the order information or adjust your purchase needs, ensuring that the order can enter the subsequent process as soon as possible.​
  1. If you need to modify the order information (such as changing the product style, color, size, or adjusting the delivery address) within 2 hours after submitting the order, you can apply by sending an email to customer@codylink.com. The email must include the order number, the specific content to be modified, and your contact phone number. We will feedback the processing result within 1 hour after receiving the email. After 2 hours, if the order has entered the stock preparation stage, the information cannot be modified directly. You can handle the relevant procedures in accordance with our return policy after receiving the product.​
  1. Regarding issues related to order payment, if you encounter problems such as payment failure or the order not showing successful payment after deduction during the payment process, there is no need to make repeated payments. You can first check the deduction record of your payment account, then provide the order number, payment time, payment amount, and a screenshot of the deduction certificate via email (customer@codylink.com). We will verify the situation with the payment platform within 1 working day, update the order payment status for you after confirming that the payment has been received, or help you troubleshoot the problem if it is confirmed that the payment has not been received.​
II. Global Shipping Service​
  1. Codylink provides shipping services to most countries and regions around the world. The specific deliverable range can be checked on the official website when placing an order. After you complete the order payment, we will finish the stock preparation and arrange the shipment within 3-5 working days. After shipment, we will send you the logistics tracking number and logistics inquiry link via email, through which you can track the transportation progress of the package in real time. The shipping time varies in different countries and regions. Generally, the shipping time to neighboring countries and regions is 7-15 working days, and to distant regions such as Europe and America is 15-30 working days. The specific time will be affected by factors such as the customs clearance speed of the destination and the local logistics and distribution efficiency. If you have questions about the shipping time, you can consult via phone (+86-13009657817).​
  1. The basic shipping fee incurred during transportation will be calculated based on your delivery address, the weight and volume of the ordered products. The specific shipping fee will be displayed on the order checkout page when you place an order, and you can choose a suitable logistics method according to your own needs (different logistics methods have different shipping fees and time). It should be noted that customs in some countries and regions may charge additional fees such as customs duties and value-added taxes. These fees are stipulated by the local customs, not part of Codylink's service charges, and need to be borne by you. If you want to know about the relevant charging policies of the destination customs, you can consult us via email (customer@codylink.com) before placing an order, and we will provide you with reference information on the local customs policies.​
  1. If the logistics information of the package is not updated for a long time (exceeding the normal shipping time by 5 working days), shows loss or damage during transportation, you can submit a logistics exception feedback to us via email (customer@codylink.com). The email must include the order number, logistics tracking number, description of the exception and relevant screenshots. We will contact the logistics partner to verify the situation within 2 working days after receiving the feedback. If the package is confirmed lost, we will provide you with two solutions: reissuing the product or full refund, and you can choose either one; if the package is damaged, we will help you handle the return or exchange procedures according to the degree of damage, and the relevant logistics fees will be borne by us.​
III. Product After-Sales Support Service​
  1. After receiving the Codylink product, if you find quality problems with the product (such as fabric damage, loose stitching, significant inconsistency between the size and the label, etc.), you can apply for after-sales processing via email (customer@codylink.com) within 7 days of receiving the product. The email must include the order number, description of the product problem, and relevant photos or video evidence. We will review and feedback the processing plan within 2 working days, and can provide you with return, exchange or repair services (the specific service type is determined according to the product problem), and the relevant logistics fees will be borne by us.​
  1. If you need to return or exchange the product due to personal reasons (such as dissatisfaction with the product style or color), you must ensure that the product remains in a brand-new and unused state, with intact labels such as hang tags and care labels, and submit an application via email (customer@codylink.com) within 7 days of receiving the product. After the application is approved, you need to bear the logistics fee for sending the product back to our designated address. After we receive the returned product and confirm it is qualified through inspection, we will handle the return and refund or exchange and shipment procedures for you (the exchanged product will be shipped in accordance with the normal order process).​
  1. For non-quality problems that occur during the use of the product (such as slight pilling after normal wearing, deformation caused by improper washing methods, etc.), if you need to consult about care suggestions or repair methods, you can contact us via phone (+86-13009657817). Our staff will provide you with professional product care guidance. If repair service is needed, we will inform you of the specific repair process and relevant fees (you need to bear the repair fee and the logistics fee for sending the product back for non-quality problem repairs).​
IV. Customer Consultation and Feedback Service​
  1. During your shopping process, if you have questions about product information (such as fabric composition, size selection, washing instructions, etc.), order process, shipping policy, etc., you can consult us at any time via email (customer@codylink.com) or phone (+86-13009657817). Our staff will provide you with professional and detailed answers within 2 hours during working hours (Monday to Friday 9:00-18:00, excluding legal holidays), ensuring that your questions are handled in a timely manner.​
  1. We attach great importance to your consumption experience and feedback. If you are dissatisfied with Codylink's service or have improvement suggestions, you can submit feedback via email (customer@codylink.com). The email must include your contact information and specific feedback content. We will communicate with you within 3 working days after receiving the feedback, understand the details and formulate an improvement plan, and at the same time inform you of the processing result. We will continuously optimize our service quality to provide you with a better consumption experience.​
V. Privacy Protection Service​
  1. Codylink strictly abides by relevant laws and regulations and attaches importance to the protection of your personal information. During your use of our services, we will collect your necessary personal information (such as name, delivery address, contact phone number, email address, etc.) only for service scenarios such as order processing, logistics and distribution, and after-sales communication. We will not disclose your personal information to any third party (except as stipulated by laws and regulations or authorized by you).​
  1. We will take technical measures such as encrypted storage and access permission control to protect the security of your personal information and prevent the information from being illegally obtained, used or tampered with. If you want to inquire about, modify or delete your personal information, you can submit an application to us via email (customer@codylink.com), and we will help you handle it within 1 working day to ensure the protection of your personal information rights and interests.

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Codylink has always believed that high-quality service is a bridge for the brand to establish long-term trust with global consumers. We will always implement various service policies with a rigorous and responsible attitude, rely on the parent company's resource advantages, and continuously improve the global shipping service and after-sales support system. So that every consumer who chooses Codylink, no matter which country or region they are in, can enjoy a convenient and secure shopping experience and easily own their favorite fashionable apparel.​
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