Privacy Policy

As a core clothing brand meticulously built by Yichun Kuobin E-Commerce Co., Ltd., Codylink has always placed the security of users' personal information and privacy protection in an important position. We are well aware that in the digital age, users' personal information is not only your important right but also the fundamental premise for us to provide services. To help you clearly understand how we collect, use, store, and protect your personal information, as well as the relevant rights you enjoy, we have formulated this privacy policy in accordance with the "Personal Information Protection Law of the People's Republic of China" and other relevant laws and regulations, combined with the actual operation of the brand (including the sales of clothing products such as sweaters, tops, shirts, pants, and global transportation services). This policy will elaborate on the entire process specifications for our handling of your personal information, ensuring that every operation is transparent, legal, and necessary, and effectively safeguarding your privacy rights from infringement.

  1. Collection and Scope of Personal Information
  2. When you use Codylink's related services (such as visiting the official website www.codylink.com, placing orders to purchase products, applying for after-sales service, etc.), we will collect necessary personal information according to service needs, specifically including:

• Identity identification information: such as your name, which is used to confirm the ownership of the order and the identity of the logistics recipient, ensuring that the goods can be accurately delivered to you;

• Contact information: such as your mobile phone number (if you need to receive order status notifications, logistics information reminders, etc., you can provide a commonly used number, and you can also refer to our contact number +86-13009657817 to keep a valid number), email address (such as the email you use to register an account, receive order confirmation emails, and conduct after-sales communication, you can fill in a commonly used email. If you need to consult questions related to information collection, you can also send an email to customer@codylink.com). Such information is used for us to communicate with you in a timely manner about order progress and handle after-sales needs;

• Shipping address information: including your detailed receiving address, city, postal code, etc., which is used to complete the delivery of goods in global transportation services, ensuring that the package can be accurately delivered to the location you specify;

• Order-related information: such as the style, color, size, quantity, order amount, payment time of the products you purchased, which is used to process orders, verify transaction information, arrange stock preparation and shipment, and also facilitate your subsequent query of order history;

• Device and browsing information: such as the device model, operating system, browser type, IP address, access time, browsing page records, etc. used when you visit the official website. This information is non-identifying information. We only use it to analyze the operation of the official website, optimize the page experience, and ensure the normal operation of the website, and will not associate it with your identity information.

  1. We only collect personal information necessary to achieve the purpose of the service, and will not force you to provide irrelevant personal information in any form. If you refuse to provide necessary information, it may cause some services (such as placing orders for purchase, logistics and distribution) to be unavailable, but it will not affect your basic functions such as browsing product information on the official website.
  2. Purpose and Method of Using Personal Information
  3. The personal information we collect will be strictly used for the following purposes, and the use methods comply with legal regulations:

• Order processing and product distribution: Use your name, shipping address, contact information and other information to complete the order confirmation, stock preparation, and shipment process, deliver the goods to you through global transportation services, and promptly inform you of the logistics progress;

• After-sales support services: When you apply for returns, exchanges, or consult about product quality issues, use your order information, contact information, etc. to verify the problem situation, communicate solutions, and ensure that after-sales needs are efficiently resolved;

• Service optimization and experience improvement: By analyzing device and browsing information, understand users' preferences for official website functions and product categories, optimize the official website page layout, improve product display, and provide you with more suitable clothing recommendations (not precise push, only based on overall user behavior analysis);

• Security guarantee: Use IP address, device information, etc. to identify abnormal access behavior, prevent network attacks, protect account security, and ensure the information and property security during your use of the service;

• Compliance requirements: In accordance with legal regulations or the requirements of relevant departments, provide necessary personal information for filing, auditing, investigation, etc., to ensure that the brand operation is legal and compliant.

  1. Without your explicit authorization, we will not use personal information for purposes other than those specified in this policy, nor will we transfer, rent, or sell it to any third party (except as otherwise stipulated by laws and regulations). If it is necessary to adjust the purpose of information use due to business development, we will inform you in advance by email (customer@codylink.com) or official website announcement, and will only change the use method after obtaining your consent.
  2. Storage and Protection of Personal Information
  3. Storage method and period: Your personal information will be stored in our designated secure servers, using technical measures such as encrypted storage and access permission control to prevent information from being illegally obtained, tampered with, or leaked. The storage period will be determined according to the purpose of the information and the requirements of laws and regulations. After the service purpose is achieved (such as the order is completed and the after-sales guarantee period has expired), or after you apply for information deletion, we will anonymize or securely delete your personal information, and no longer retain information that can identify you.
  4. Security protection measures: We have established a sound information security management system, equipped with a professional technical team and security equipment, and regularly conduct security detection and maintenance on servers and systems to prevent risks such as virus attacks and data leakage. At the same time, we conduct strict permission management and security training for employees who have access to personal information, clarify information processing specifications, and strictly prohibit employees from accessing, using, or leaking user information without authorization.
  5. Restrictions on third-party services: If we entrust third-party service providers (such as logistics partners, payment platform partners) to handle some businesses (such as logistics distribution, payment channel provision), we will sign strict confidentiality agreements with third parties, requiring them to use personal information only within the authorized scope and take the same security protection measures as us. We will supervise the information processing behavior of third parties to ensure the security of your information.
  6. Users' Rights to Personal Information
  7. As the right holder of personal information, you legally enjoy the following rights, and we will provide necessary assistance for you to exercise your rights:

• Right to know: You have the right to know the scope, purpose, method, etc. of our collection and use of your personal information. If you need to inquire about relevant information, you can send an email to customer@codylink.com, indicating your name, contact information, and inquiry needs in the email, and we will reply within 1 working day;

• Right to access and correction: You have the right to access your personal information (such as order history, shipping address, contact information, etc.). If you find that the information is incorrect (such as incorrect shipping address filling), you can correct it yourself through the personal center of the official website, or send an email to customer@codylink.com to apply for correction. We will handle it within 1 working day after verifying your identity;

• Right to deletion: If you believe that the personal information we collect is no longer necessary to retain, or you wish to cancel your account, you can send an email to customer@codylink.com to apply for information deletion. We will complete the information deletion or anonymization processing within 3 working days after verifying your identity and confirming that there are no outstanding orders or after-sales disputes, and inform you of the processing result;

• Right to withdraw consent: If you have previously authorized us to use certain personal information (such as receiving product recommendation emails), you can withdraw the authorization at any time through email (customer@codylink.com) or official website settings. After withdrawal, we will no longer use relevant information based on this authorization, but it will not affect the information processing behaviors completed based on your authorization before.

  1. If you encounter difficulties in exercising the above rights or have objections to the information processing results, you can call our contact number +86-13009657817 for consultation, and we will provide you with further assistance and solutions.
  2. Protection of Minors' Information
  3. We are well aware of the particularity of protecting minors' personal information. If you are a minor under the age of 18, you must read this privacy policy with the accompaniment of a legal guardian and obtain the guardian's consent before using Codylink's services.
  4. If a legal guardian finds that a minor has provided personal information without authorization, they can contact us via email (customer@codylink.com) or phone (+86-13009657817), provide relevant supporting materials (such as guardian's identity certificate, minor's identity certificate), and we will delete the minor's personal information within 2 working days after verification and take measures to prevent such situations from happening again.
  5. Update and Notification of Privacy Policy
  6. As laws and regulations are updated, brand business develops, or service models are adjusted, this privacy policy may need to be revised. We will publish the updated privacy policy in a prominent position on the official website, and at the same time inform you of the content and effective time of the policy change via email (if you have retained an email address).
  7. It is recommended that you regularly visit the official website to check the update status of the privacy policy. If you continue to use Codylink's services after the policy is updated, it means that you have fully read, understood, and agreed to the updated policy content; if you do not agree with the updated terms, you can stop using the relevant services and apply for the deletion of personal information.
  8. Dispute Resolution

If you believe that our handling of personal information violates this policy or laws and regulations, resulting in damage to your privacy rights, you can first communicate and negotiate with us via email (customer@codylink.com) or phone (+86-13009657817), and we will actively negotiate with you to resolve the issue; if the negotiation fails to reach an agreement, you can also file a complaint with the regulatory authorities where Yichun Kuobin E-Commerce Co., Ltd. is located (such as the relevant competent authorities for personal information protection in Yuanzhou District, Yichun City, Jiangxi Province) and safeguard your rights through legal channels.

We promise that we will always treat your personal information with a rigorous and responsible attitude, continuously improve privacy protection measures, so that you can safely and confidently protect your privacy rights while using Codylink's services (purchasing clothing products such as sweaters, tops, shirts, pants, and enjoying global transportation services).