Payment Method

​As the core apparel brand carefully built by Yichun Kuobin E-commerce Co., Ltd., Codylink is always committed to providing high-quality apparel products such as sweaters, tops, shirts, and pants to consumers around the world, and improving the shopping experience through a sound service system. In the transaction process, we are well aware that the security and convenience of payment are crucial to you. Therefore, in line with the payment habits of global consumers, we only provide two safe and reliable payment methods: PayPal and credit card (UnionPay, WeChat Pay, Alipay and other payment channels are not supported), to ensure that you can complete the transaction with peace of mind during the purchase process. The following is a detailed introduction to the operation process, security guarantees and related precautions of the two payment methods. If you encounter problems during the payment process, you can contact us through the designated methods, and we will provide you with timely assistance.​
I. PayPal Payment​
  1. Payment Process: After you select products on the official Codylink website (www.codylink.com) and enter the order checkout page, select "PayPal" in the "Payment Method" option. After clicking confirm, the system will automatically redirect to the official PayPal platform. You need to log in to your PayPal account (if you have not registered, you can complete the registration according to the on-screen prompts). After verifying that the order amount is correct, select the bound bank card or PayPal balance to complete the payment. After successful payment, PayPal will send a payment confirmation email to your registered email address. At the same time, Codylink will also send an email (to the email address you filled in when placing the order) to inform you of the successful order payment and the subsequent stock preparation and shipment arrangements.​
  1. Advantages and Features: As a world-renowned third-party payment platform, PayPal has a strict fund security guarantee mechanism, which can effectively protect your payment information from being leaked. By paying with PayPal, you do not need to provide bank card information directly to Codylink, reducing the risk of information leakage; at the same time, PayPal supports multi-currency transactions. If you pay with a non-RMB currency, the system will automatically complete the currency conversion according to the real-time exchange rate (the exchange rate is subject to the display on the PayPal platform), meeting your cross-border payment needs.​
  1. Problem Handling: If you encounter problems such as payment failure, page freezing, or the order not showing successful payment after deduction when redirecting to the PayPal platform, you can first log in to your PayPal account to check the transaction records and confirm whether the payment has been deducted. If the payment has been deducted but the Codylink order still shows "Pending Payment", please send your Codylink order number, PayPal transaction number, payment time and relevant screenshots to customer@codylink.com via email. We will verify the situation with the PayPal platform within 1 working day and update the order status for you; if the payment fails and no deduction is made, you can check the network connection and try to pay again, or call our contact number +86-13009657817 to inquire about possible reasons for the failure (such as account permissions, payment limits, etc.).​
II. Credit Card Payment​
  1. Supported Card Types and Payment Process: Codylink supports international credit cards issued by major banks around the world, such as Visa, MasterCard, and American Express (UnionPay credit cards are not supported). After selecting "Credit Card Payment" on the order checkout page, you need to fill in the credit card number, cardholder name (must be consistent with the name on the front of the credit card), validity period, security code (the 3 or 4-digit number behind the signature strip on the back of the credit card) and other information according to the on-screen prompts. After confirming that the information is correct, click "Confirm Payment". After successful payment, you will immediately see a successful payment prompt on the page. At the same time, we will send you an order confirmation message via email.​
  1. Security Guarantee: To ensure the security of your credit card payment, Codylink uses encrypted transmission technology to process the credit card information you fill in. All information is only used to complete the payment of this order and will not be stored or used for other purposes. At the same time, some banks will activate transaction SMS verification or dynamic password verification services for credit cards. When you make a payment, the bank will send a verification code to your reserved mobile phone number, and you need to enter the correct verification code to complete the payment, further enhancing payment security.​
  1. Precautions:​
  • Please ensure that the credit card information you fill in is accurate, especially the card number, validity period and security code. Incorrect information may lead to payment failure;​
  • If your credit card has issues such as payment limits, expiration, or freezing, it will also affect the payment. It is recommended to confirm that the credit card status is normal before making a payment;​
  • If you encounter prompts such as "Credit Card Rejected" or "Payment Amount Exceeds Limit" during the payment process, you can contact your credit card issuing bank to inquire about the reason, or replace it with another credit card and try to pay again. If the problem is still not resolved, you can provide your order number and the specific problem encountered to us via email (customer@codylink.com), and we will help you troubleshoot possible reasons.​
III. Payment-Related Instructions​
  1. Order Amount and Payment Time Limit: The order amount is subject to the display on the Codylink official website. This amount includes product costs and basic shipping fees (if any), but does not include fees such as customs duties and value-added taxes that may be charged by the destination customs (you need to bear these related fees yourself). After all orders are submitted, it is recommended that you complete the payment within 24 hours. Orders that are not paid after the deadline will be automatically cancelled. If you still need to purchase the product, you need to place a new order.​
  1. Refund Instructions: If you need to apply for a refund due to personal reasons or product issues (in line with Codylink's return policy), the refund will be returned to you through the original payment method. For orders paid via PayPal, the refund will be returned to your PayPal account within 3-7 working days after we complete the processing; for orders paid via credit card, the refund arrival time depends on your credit card issuing bank, usually 7-15 working days. The refund amount is based on the actual amount you paid and does not include currency conversion fees incurred during the payment process (if any). If you do not receive the refund within the refund time limit, you can provide your order number and refund application time to us via email (customer@codylink.com), and we will check the refund progress for you; or call +86-13009657817 to discuss refund-related issues.​
  1. Information Protection: Regardless of which payment method you choose, Codylink will strictly protect your payment information and personal information and will not disclose it to any third party (except as required by laws and regulations). We only use payment information for order payment confirmation, fund settlement and refund processing to ensure the security of your information and your rights and interests.​
If you still have other questions after understanding the payment methods, or encounter problems not mentioned during the actual operation, you can contact us at any time via email (customer@codylink.com) or phone (+86-13009657817). Our staff will provide you with detailed and patient answers to help you successfully complete the order payment and enjoy a convenient shopping experience.